Booking Terms and Conditions

Privacy Statement

Security

Site Terms of Use

Ticket Despatch

In order to meet the acceptance of credit card via mail order conditions, all tickets will be despatched to the billing address for the credit card.

Price Guarantee

Prices are only guaranteed once full payment has been received and tickets have been issued. Prior to this, all booking prices are subject to increase without notice.

Amendments & Cancellations

Air Reservations

Many scheduled and most consolidated air fares, carry amendment and cancellation fees sometimes up to 100%. It is important that all customers check the fare rules prior to confirming their reservations detailed under the fare quote. Click through for further details on full fare notes. Amendments and cancellations cannot be processed until the original tickets have been returned. Refunds are processed as quickly as possible. Generally totally unused tickets can be processed within 5 working days, but may then take between 6-8 weeks to appear on your credit card statement. In the meantime, many card issuers will allow the item to be placed in dispute to avoid interest charges. The ticketing agent, supply agent or supplier of services accept no liability for interest charges incurred for outstanding refunds. For scheduled air fares, an administration fee of £30 per ticket will be applied to all amendments and cancellations in addition to the airline's standard fees. Partially unused tickets may have to be returned to the issuing airline to calculate the refund due (if any) which normally takes 6-12 weeks to process. In some isolated cases this can take up to 9 months. Tickets issued for consolidated air fares are subject to an administration fee of £80 in addition to the charges applied by the airline.

Cruise Reservations

All cancellations must be received in writing. There is a scale of cancellation fees dependent on when this is received. Alterations to the booking may or may not incur a penalty.

Insurance

Insurance is 100% non-refundable.

Complaints

Please contact our customer support centre in writing, or via our email feedback form with any issues you may have with any part of our service. You should receive an acknowledgement within 3 working days and full explanation and resolution within 2 weeks. Where this is not possible, due to the involvement of third parties, we will keep you informed of our progress. We are always happy to receive comments on our service (including positive ones) as this allows us to constantly update and improve our service offering.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your itinerary and to gather broad demographic information.

Our site uses cookies to keep track of your travel itinerary. We use cookies to deliver content and to save your user name for subsequent visits. We also use cookies to keep track of your progress through our site.

Our site's registration form requires users to give us contact information (like your name and email address). We use your contact information from the registration form to send you information about our company, which you can opt in or out of receiving. Your contact information is also used to contact you when necessary. You may opt-out of receiving future mailings; see the choice/opt-out section below.
This site contains links to other sites. We are not responsible for the privacy practices or the content of such other Web sites.

When purchasing any travel product on the this site we require that you enter your credit card details during that purchasing process and provide a delivery address if required by the purchased product ie: ticket dispatch. Your contact information is used to get in touch with you when necessary.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Please see our section on Security.

Contact Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, or any of the suppliers of products on this web site, you can contact our various departments via our email forms.

Why booking your travel is safe with us

None of the customers, who have booked through this site, have reported fraudulent use of a credit or debit card as a result of purchases made with us. We are so confident about the transaction security we offer on our site, that we back every purchase with a security guarantee.

Our secure order process software encrypts all your personal information, including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.

We take every precaution to keep all your information secure. We use a unique rolling algorithm for encrypting your personal information (including credit card details). As you enter personal information (such as your password, address and phone number, or your credit card number), it is encoded so that it is available only to you and us. This security protects you from impostors, eavesdroppers and vandals that might otherwise access your information as it travels from one computer to another. With this security, you can send your credit card number to us without risk of interception. Our security make shopping over the Internet safer than shopping by telephone.

In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.00

If your bank or card issuer holds you liable, we will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own, from purchases made on this site, while using our secure server.

A few important notes:

This guarantee only applies to credit or debit card purchases made using this site’s secure server.
This guarantee covers a maximum liability of £50.00.

In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.

Still prefer not to send your credit or debit card number via the Internet?

Then, to finish booking, please call us by telephone on the number displayed on the Booking Request Form.

We will be happy to speak to you and one of our travel consultants will complete the booking.

YOUR USE OF THIS WEB SITE MEANS THAT YOU AGREE WITH THE FOLLOWING TERMS AND CONDITIONS OF USE.

PLEASE READ THESE AND IF YOU DO NOT AGREE WITH THEM PLEASE DO NOT USE THE WEB SITE.

What You Get From Us

Addison Travel Limited owns this Web site and owns (or licenses) the copyright and other related rights in all the wallpaper, icons, characters, artwork, images, graphics, music, text, software, and other content on this site ("Content"), and all HTML, CGI, and other code and scripts in any format used to implement this site ("Code"). You may not copy, modify, upload, download, transmit, (re)publish, or otherwise distribute any Code or Content from this site except as expressly permitted by these rules and the instructions for each section of this site. You may not modify or use the Content or Code you get from this site for any purpose other than those permitted, and doing so will violate our copyright and other proprietary rights.

If any portion of this site permits you to download Content, for those sections the above restrictions apply, except that you may download one copy of the Content on any single computer for your personal, non-commercial use only, and you must not remove or modify any of the copyright, trademark, and other proprietary notices. We retain all rights to any Content you download, and only grant you a limited license to use them as described above. For downloaded software, you may not redistribute, sell, de-compile, disassemble or otherwise reverse engineer the software.

Some portions of our site may provide you with access to other sites through our site, either by means of a direct link or through a software script (collectively, "Click-Through Access"). If we give you access to Content (including, but not limited to, membership or enrolment or other information related to other programs that you may belong to), whether we provide you with access to that Content directly at our site or through Click-Through Access, then your rights to such Content are limited to whatever rights are provided to you by the owner of the Content, the owner or operator of the site accessed through Click-Through Access, and the rights you have as a member in the applicable programs. You agree that you will not use any portion of our site in violation of any agreements or membership rules of such programs or other sites.

Legals

The content, code, access, and other features of this site are provided "as is" and without warranties of any kind either express or implied, including, but not limited to, warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and non-infringement. You use the content, code, access, and other features of this site at your own risk. Addison Travel Limited does not warrant that any such features will operate in an uninterrupted or error-free fashion, that defects will be corrected, or that this site or the server are free of viruses or other harmful components.

In no event will Addison Travel Limited be liable for any direct, indirect, incidental or consequential damages, including without limitation lost profits and cost of procurement of substitute products, arising out of your use or inability to use any content or features, or your failure to access or Click-Through access any content or features, even if Addison Travel Limited has been advised of the possibility of such damages.
Addison Travel Limited shall have no liability for any claims brought by the owners of content or sites accessed through Click-Through access based on your inappropriate or not permitted access of such content or sites. You hereby agree to indemnify Addison Travel Limited for such claims if brought against Addison Travel Limited if you knowingly used this site for such inappropriate or not permitted access.

This agreement shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English Courts.

ATOL

"ATOL" (Air Travel Organiser's Licence), is granted by the Civil Aviation Authority (CAA). Firms selling consolidated air travel and packaged travel arrangements in the UK are required by law to hold an ATOL. An ATOL provides consumer protection in the event of supplier failure and will protect you from losing money, or being stranded abroad. Before a firm is granted an ATOL, it has to lodge guarantees with the CAA; in the event of a business failure, the CAA refunds those people whose arrangements can no longer be honoured, and ensures that people already abroad are able to complete their arrangements and fly home. This protection is included in the price of any arrangements booked with an ATOL- holder.

We and/or the ticketing agents act as “Retail agents for ATOL Holders”.

Read more about ATOL on their web site: www.atol.org.uk <http://www.atol.org.uk/>
IATA
“IATA” stands for the International Air Transport Association. IATA regulate airfares and act as a bonding agency allowing an agency displaying their symbol to sell tickets legitimately. A customer who books their air tickets with an IATA bonded agency can be confident that the airline has trust in the agency to sell at legitimate and fair prices.

Visit the IATA web site for more information: <http://www.iata.org/missgoal.htm>